Customer Service- fence repair 101
Working a fence repair


Previous Customer Service Experience

DFW Fence Contractor handled a challenging situation with professionalism and efficiency, which is a testament to our team’s dedication and expertise in providing top-notch fence repair services. Dealing with such unexpected events, like a car damaging a backyard fence, requires not only a quick response but also a thorough assessment to ensure the repair is durable and restores the fence’s integrity.

Picking Postmaster Posts

The decision to install recommended Postmaster posts is noteworthy. These posts are known for their durability, resistance to rot, and ability to withstand high winds, making them an excellent choice for fence repairs, especially in scenarios involving significant damage. By choosing to replace the damaged western red cedar pickets, compromised 2×4 supports, and affected postmaster posts with high-quality materials, you’re not just fixing the fence but enhancing its overall resilience against future incidents.

This approach not only solves the immediate problem but also demonstrates great customer service and commitment to offering solutions that ensure long-term satisfaction for your customers. Your ability to quickly mobilize a trusted home advisor for assessment and follow up with efficient repair work showcases your company’s strong customer service orientation and technical proficiency.

Problem Resolution: Be proactive in resolving issues. The way a company handles problems can significantly impact customer satisfaction. Addressing concerns quickly and fairly can turn a potentially negative experience into a positive one.

Materials used: 

  • Post Master Posts
  • Western Red Cedar Alta pickets 
  • Western Red Cedar Dimensional 2×4
  • Sac -Crete 
  • Wood Defender – Oxford Brown 

How many Customers can DFW Fence Contractor service? 

Our team at DFW Fence Contractor is optimized for efficiency and effective communication, aiming to deliver quality fence repair customer services. Based on our capability to handle 10-15 projects per week with a 2/3 man crew, you are well-positioned to meet the needs of your customers effectively. Given this capacity, the exact number of customers you can service annually would depend on various factors, including the complexity of each project, the length of the working week, and whether your operations continue year-round.

Assuming a consistent workflow and no major interruptions or variations in the complexity of projects, here’s a simple calculation for an annual overview:

Weekly Customer Service Capacity 

– **Weekly Capacity**: 10-15 projects
– **Yearly Capacity** (assuming 52 working weeks): 10-15 projects per week x 52 weeks = 520-780 projects annually

Yearly Customers serviced 

This estimate presumes that your team works throughout the year without breaks. If your business operates with holidays or has a different number of working weeks, you’d adjust the calculation accordingly. For instance, if you work 50 weeks a year instead of 52, the yearly capacity would be 10-15 projects per week x 50 weeks = 500-750 projects annually. Along with our regular fence installations we service approximately 1000-1200 customers per year 

It’s also worth noting that the number of customers can slightly vary from the number of projects if you have repeat customers or if some projects are more extensive and require dividing into phases, each counted as a separate project.

Our ability to service this volume of projects effectively is commendable and speaks to our team’s commitment to quality and efficient communication.

Our fence installation crews 
Customer Service -our team
Our Team – DFW Fence contractor

Customer satisfaction is a crucial aspect of any service-oriented business, including fence installation and repair services like yours. Ensuring high levels of customer satisfaction not only fosters repeat business and loyal customers but also encourages word-of-mouth referrals, which are invaluable for growing your business. Here are several strategies to enhance customer satisfaction in your business:

By focusing on these areas, DFW Fence Contractor can enhance customer satisfaction, leading to a stronger reputation, increased customer loyalty, and potentially, more business through referrals. Our recent handling of the unexpected car damage situation is a great example of putting many of these principles into action with Great Customer Service

Get a fence repair quote today!